- 7Office
Customer relationship solution for small business. Features include contact management, appointments, call reports, meetings, tasks, letter writing, mail merge campaigns, mailing labels, and prospecting.
- Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
- Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
- AyaNova Service Management Software
AyaNova will give you full control over your entire service department with features that will give you the power to provide first class customer service while improving your bottom line.
- Blue Pumpkin Software
Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
- Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
- Chordiant Software
Customer Relationship Management (CRM) applications tailored for today's dynamic e-business environments, using a unique approach to create a single view of the customer across the enterprise.
- Cloudgate Ltd.
Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
- Davox Corporation
Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
- eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
- eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
- EContacts
Provides software and services for e-mail marketing and customer relationship management, allowing customers to send targeted e-mail to virtually anyone.
- EDI Specialists
We have assisted the largest to successfully convert and maintain an accurate supply chain.
- FrontRange Solutions
FrontRange Solutions provides customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
- GWI Software
Customer service software provider for businesses.
- InstantService, Inc.
Provider of customer service software for live chat, email management, and self-help.
- Intrinsic Business Solutions
CRM software for small to medium size business. Hosted and Stand alone solutions.
- Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
- Kewill.FrontOffice
Kewill.FrontOffice the ultimate customer service toolkit, used in conjunction with your shipping system, offers visibility and control of parcel shipments, tracking, delivery, and late or lost package information.
- Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
- Lead2Sale
Lead2Sale provides businesses with CRM and customer service solutions.
- Lynk Software
CRM software to enhance customer relations, tracking, complaints and quality assurance issues and corrective actions. Fully web enabled.
- NetCall Telecom
Customer response solutions for e-commerce, WAP and digital, real time, one-on-one communication service, no software or hardware required.
- Novavox - International
Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing.
- Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
- Peregrine - Consolidated Asset and Service Management
Peregrine provides the enterprise software required to manage assets and streamline gloabl service management opertations through a Consolidated Asset and Service Management solution.
- Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
- Precision
Developer of help desk solutions.
- Primus
eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
- Q-go
Q-go offers customer communications software based on natural language technology. The site provides detailed information on Q-go and what if offers.
- Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
- Querybot Systems
Automated knowledge base/interactive FAQ system, intended for small businesses.
- ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
- Skywire Software
Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
- Sparta Systems - TrackWise
Track problem reports, complaints, service calls, requests and action items.
- SupportSentry
SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
- Tree Management Systems, Inc.
Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money.
- Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
- Vuechat
Web-based customer service solution with webcam video.
- WEBB Interactive Services Inc.
Offers instant messaging software. (Nasdaq: WEBB).
- WonderDesk
Web based help desk software that offers management for your customer service and technical support, handles your ticket tracking, problem reporting and call statistics.
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